By making a reservation with Liberty K9, LLC -
I agree to pay all charges for the full reservation(s) that I have made. If a reservation needs to be adjusted by any number of days, the reservation must be changed a minimum of 48 hours in advance to avoid being charged a fee. (Example: If the original reservation was made for Fri – Sun (2 night charge) and the client does not give a 48 hour notice that the pickup date will be Sat instead of Sun (a last min change reducing stay to a 1 night charge) the client will still be responsible for all charges from the original reservation of Fri –Sun (2 night charge). This will also be the case if you make a reservation for a Thur-Sun stay (3 night charge) and decide to drop off Friday instead (2 night charge) – if you do not notify us of the change a minimum of 48 hours ahead of time, you will be charged for the 3 night stay. I agree to provide a 48 hour minimum notice of any cancellation of any reservation. I agree that if I do not provide a 48 hour minimum notice, I will be charged a fee of 75% of my reservation not to exceed $150. I understand that the incurred fee must be paid prior to making any new reservations. The cancelation/no-show fee will be applied to my account and I will not be able to make a new reservation until the fee is paid in full. This policy applies to boarding and daycare. The same policy also applies to any no-shows. If you do not give us a minimum of 48 hours notice and you have a daycare punch card, your card will be punched for that day.
*For multiple dogs to share a run, they MUST be able to eat together. If they cannot eat together, each dog will need to be boarded in a separate run.*
Additionally, if your dogs start off sharing a run, but our staff notices that it is not safe for them to do so - we will separate them and the owner will incur appropriate charges for an additional run.
We believe in maintaining a happy/healthy/safe work environment for our staff. We expect that our staff will be treated with kindness and respect, and we will always do the same in return. If you are rude or disrespectful to a staff member, we will politely dismiss you from our client base. We greatly value our staff and the hard work that they do. We will not tolerate rude attitudes or clients who do not respect our policies/boundaries. If you have a complaint, please contact the owner, or speak with one of our managers.